State Farm® Insurance Agent Michele Proietti
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patrick Pappagallo
April 10, 2025
5
out of
5
rating by Patrick Pappagallo
"Megan from my State farm insurance company was fantastic! She went above and beyond my expectations for my insurance needs! Wonderful experience! Thank you Megan!"
We responded:
"Thank you, Patrick, for sharing your experience working with our office, particularly Megan! We're glad to be able to help you with your insurance needs! 😀"
Ron Walker
April 8, 2025
5
out of
5
rating by Ron Walker
"Responsive and helpful."
We responded:
"Thank you for your review, Ron! We appreciate the 5-Star recommendation! 🤩 "
Christopher Alessi
March 30, 2025
5
out of
5
rating by Christopher Alessi
"Great, fast assistance, as always! Highly recommended!!"
We responded:
"We’re honored by your positive feedback and look forward to continuing to provide you with great service! 🤗 If there is anything else we can do for your insurance needs, just let us know! 👌"
Chris Jagiello
March 17, 2025
5
out of
5
rating by Chris Jagiello
"Excellent customer service"
We responded:
"Thank you, Chris, for taking the time to share your thoughts! 👍We’re glad to know you’re satisfied with the service at our State Farm office. Please don't hesitate to let us know how we can be of further assistance! 😁 "
Ray Peter
March 12, 2025
5
out of
5
rating by Ray Peter
"I highly recommend this State Farm office"
We responded:
"Thank you, Ray, for your recommendation-we appreciate you taking the time to give us a review! Please let us know how we can be of further assistance! 😀"
Roland Williams
March 5, 2025
5
out of
5
rating by Roland Williams
"Very Happy with the professional & Prompt service provided"
We responded:
"We appreciate your review, Roland! We are thrilled to know you had a great experience with our State Farm office. Please let us know how we can be of further help! 👍"
Chuthiwat Athueknirankun
February 26, 2025
5
out of
5
rating by Chuthiwat Athueknirankun
"Great service very good explanation information to customers Taylor Gardner"
We responded:
"We’re thankful for your feedback! Happy that Taylor was able to provide such helpful information! If there is anything else we can do to help, please let us know! 😁"
Edward Long
January 30, 2025
5
out of
5
rating by Edward Long
"I just signed up with State Farm my auto & homeowner insurance which Taylor was very informative and helpful in meeting my needs. To be honest I didn’t expect to get to the point where I would be switching from my former carrier but as Taylor explained your policies and answered my questions I had no 2nd thoughts to change over. She was great"
We responded:
"Thank you, Edward, for your 5-star review! 🤩 We're glad you considered switching after meeting with Taylor! My State Farm team and I are happy to be your good neighbor! 👌"
K Tucker
January 24, 2025
5
out of
5
rating by K Tucker
"I spoke with Shrell today, she was very pleasant and I can tell she knows her job. I appreciate the prompt and courteous service that I received."
We responded:
"Thank you, K, for reviewing our State Farm office! We’re thrilled to know you had a positive experience working with Shrell; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. 👏"
Peter Bester
January 24, 2025
4
out of
5
rating by Peter Bester
"Shrell was very helpful, an pleasant to talk to"
We responded:
"Thank you, Peter, for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team as well as Shrell! We’re here to help! 👍"
TJ
January 13, 2025
5
out of
5
rating by TJ
"Bravo Alicia! Thank you so much for your help!"
We responded:
"We appreciate your review, TJ! We are delighted to know you had a great experience with our State Farm office and Alicia! Please don’t hesitate to reach out for assistance; we are here to help! 🙌"
John Tryka
January 9, 2025
5
out of
5
rating by John Tryka
"Alicia was great and very helpful. Strongly recommend their State Farm office for honest and helpful service."
We responded:
"Thank you, John, for reviewing our State Farm office! Appreciate you commenting about working with Alicia on our Team; we’re thrilled to know you had a positive experience! We look forward to continuing to help you with all of your insurance needs! 😁"
kassie klein
December 30, 2024
5
out of
5
rating by kassie klein
"Taylor was amazing! She helped us quickly set up Our auto insurance policy. She answered all of our questions and was very patient with us. We look forward to working with her as our new insurance agent!"
We responded:
"Thank you for reviewing our State Farm office, especially Taylor! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. 🤩"
Ben Humphries
November 11, 2024
5
out of
5
rating by Ben Humphries
"Taylor at this agency is great and a very personable representative for them. She called me back in less than 5 minutes as promised by the front desk manager and explained my auto policy line by line compared to my old policy with another insurance company. She was patient and allowed me to ask a bunch of questions with very knowledgeable answers. I had all my paperwork from her by email as we were closing the conversation and I paid my premium and the entire process took about 20 minutes. I saved over $400 in annual premiums over my previous company with the exact same coverage. AWESOME Lady!."
We responded:
"We appreciate your review, Ben! 👍 We are thrilled to know you had a great experience with our State Farm office, especially working with Taylor. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! 😁"
Carolyn Trabert
September 5, 2024
2
out of
5
rating by Carolyn Trabert
"Love Michele (from years ago) but the girls that work for her (Taylor and Megan) not so much.... I had a quite easy and typical insurance switch from one company to another and not one piece of paperwork has been filed correctly and instead of them taking care of it as both my other company and bank have stated- they have me call and sort out their misfiling. I am extremely annoyed with how my whole switching process has been handled- not to mention they keep texting instead of calling to sort out each and every issue..."
We responded:
"Thank you, Carolyn, for expressing your concern with the insurance transfer process. Although we are certainly happy to help you out with your insurances again, I apologize for your frustration with switching back, a process that should have been seamless for you. I'm happy to have had an opportunity to communicate through this frustration with you and glad that things have been resolved. Happy to be able to personally work with you moving forward!"
Zachary Murphy
August 29, 2024
5
out of
5
rating by Zachary Murphy
"I have been with Michele’s office for two years now and I could not be happier. Every time I call the people are so nice and respectful."
We responded:
"Thank you, Zach, and WELCOME to our office! 😊"
Jay Marty
August 28, 2024
1
out of
5
rating by Jay Marty
"Called in to see what could be done about lowering my rate. Came to find out that my rate was being raised about $45/month due to “state wide rate hikes.” I was ultimately told “well that’s the cost of insurance.” This is not the first bout of rude and unprofessional behavior from the employees at Michelle’s office but it is certainly the last straw. State Farm will entice you to switch with a low initial rate then jack it up on you upon renewal. The office has the same answer every time; “it’s someone else’s fault and we can’t do anything about it.” There is zero sense of a care in the world because they will get paid regardless if you are being dragged over the coals or not. For reference: I am a 30 year old with zero accidents & zero tickets. I insure a standard vehicle. When I started with SF 2.5 years ago I was given a rate of $154/month. Today they have raised me to $250/month. Don’t give yourself the headache, just look elsewhere. Michelle is very nice, State Farm and Michelle’s employees are HORRENDOUS."
We responded:
"Thank you for your response, Jay. I'm sorry you feel your interactions with the office have been less than favorable. I continue to coach/train my team to provide the best customer service that we can, daily. Certainly, we can improve. WE, in the office, don't dictate the rates. These decisions are made by State Farm and ultimately NYS to approve said increases; this last rate change being the highest we have experienced in a very long time. What we continuously offer (on a semi-annual basis) is a review of your coverage and discounts to make sure you are taking advantage of everything to help lower your premiums. I'm sorry for your frustrations with our communication and the rates, we are equally frustrated. If you prefer to schedule a review with me, I'm happy to. "
Mohammad Hossain
August 27, 2024
5
out of
5
rating by Mohammad Hossain
"They're awesome and special Thanks to Teylor and She is very helpful"
We responded:
"Thank you, Mohammad, for sharing your experience of working with Taylor in our office! We are truly happy to help with all of your insurance needs! 👍"
Cary Darrow
August 9, 2024
1
out of
5
rating by Cary Darrow
"It seems to my wife and I when Michele Proietti is not available her staff is left in charge and is beyond arrogant, we just had a horrible experience with the person who claims to be the office manager, we are definitely looking to leave Michele Proietti's State farm as we are the customer and her staff has NO CUSTOMER SERVICE SKILLS"
We responded:
"Appreciate you sharing your feedback of your recent encounter; more importantly, happy that we were able to connect in-person shortly after to address your concerns as it relates to the communication and interaction with my office staff and ultimately review your policies. Your feedback will help to continue to coach, train and develop my team so that we can strive to provide the best customer service. "
ERIC JOHNSON
August 6, 2024
5
out of
5
rating by ERIC JOHNSON
"Taylor very friendly and thorough during the entire quote process."
We responded:
"Thank you, Eric, for sharing your experience working with Taylor! We appreciate your feedback 😊 "
Angelo C
July 1, 2024
5
out of
5
rating by Angelo C
"Always very helpful with all my needs.Alicia really helped me shop the best life insurance to fit my needs"
We responded:
"Thank you, Angelo, for sharing your experience with getting a Life insurance plan in place! Glad to hear Alicia was helpful in the process! We appreciate your recommendation! 😊"
Shaq Watson
June 11, 2024
5
out of
5
rating by Shaq Watson
"Michelle and her team set up my life insurance quick and efficient. 100% refer them to anyone!!"
We responded:
"Thank you, Shaq, for sharing your experience! 😊"
ASHIN VIJAYA VIJAY
June 10, 2024
5
out of
5
rating by ASHIN VIJAYA VIJAY
"It is marvelous lobby and very friendly and lovely people are there."
We responded:
"Thank you, Sugata, for commenting on your experience! We appreciate you - Welcome! 😊 "
Tony Boles
May 30, 2024
5
out of
5
rating by Tony Boles
"I worked with Shrell who is very professional and very knowledgeable as she helped me really understand the different types of life insurances that are available, as I didn’t have much knowledge of them, but she answered all my questions to where I left with just decisions to make. I did get the supplementary health insurance to start as that one was a no brainer. I would highly recommend speaking with her if you have any questions on life insurance."
We responded:
"Thank you, Tony, for sharing your experience working with Shrell in our office!🙌 We're happy to hear she provided you with the information you needed to make an informed decision about those important plans. ✔ Thank you for taking the time to discuss your needs with her! 👍"
Austin Cobb
May 24, 2024
5
out of
5
rating by Austin Cobb
"This branch has taken good care of me for a few years now. They are very informative if you have any questions and easy to make an appointment with."
We responded:
"Thank you, Austin, for providing your feedback of our office! We're happy to be able to continue to service all of your insurance needs! 🙌 We appreciate your loyalty! 👏😁"