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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carolyn Trabert

September 5, 2024

2  out of  5
rating by Carolyn Trabert
"Love Michele (from years ago) but the girls that work for her (Taylor and Megan) not so much.... I had a quite easy and typical insurance switch from one company to another and not one piece of paperwork has been filed correctly and instead of them taking care of it as both my other company and bank have stated- they have me call and sort out their misfiling. I am extremely annoyed with how my whole switching process has been handled- not to mention they keep texting instead of calling to sort out each and every issue..."
We responded:
"Thank you, Carolyn, for expressing your concern with the insurance transfer process. Although we are certainly happy to help you out with your insurances again, I apologize for your frustration with switching back, a process that should have been seamless for you. I'm happy to have had an opportunity to communicate through this frustration with you and glad that things have been resolved. Happy to be able to personally work with you moving forward!"
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Zachary Murphy

August 29, 2024

5  out of  5
rating by Zachary Murphy
"I have been with Michele’s office for two years now and I could not be happier. Every time I call the people are so nice and respectful."
We responded:
"Thank you, Zach, and WELCOME to our office! 😊"
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Jay Marty

August 28, 2024

1  out of  5
rating by Jay Marty
"Called in to see what could be done about lowering my rate. Came to find out that my rate was being raised about $45/month due to “state wide rate hikes.” I was ultimately told “well that’s the cost of insurance.” This is not the first bout of rude and unprofessional behavior from the employees at Michelle’s office but it is certainly the last straw. State Farm will entice you to switch with a low initial rate then jack it up on you upon renewal. The office has the same answer every time; “it’s someone else’s fault and we can’t do anything about it.” There is zero sense of a care in the world because they will get paid regardless if you are being dragged over the coals or not. For reference: I am a 30 year old with zero accidents & zero tickets. I insure a standard vehicle. When I started with SF 2.5 years ago I was given a rate of $154/month. Today they have raised me to $250/month. Don’t give yourself the headache, just look elsewhere. Michelle is very nice, State Farm and Michelle’s employees are HORRENDOUS."
We responded:
"Thank you for your response, Jay. I'm sorry you feel your interactions with the office have been less than favorable. I continue to coach/train my team to provide the best customer service that we can, daily. Certainly, we can improve. WE, in the office, don't dictate the rates. These decisions are made by State Farm and ultimately NYS to approve said increases; this last rate change being the highest we have experienced in a very long time. What we continuously offer (on a semi-annual basis) is a review of your coverage and discounts to make sure you are taking advantage of everything to help lower your premiums. I'm sorry for your frustrations with our communication and the rates, we are equally frustrated. If you prefer to schedule a review with me, I'm happy to. "
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Mohammad Hossain

August 27, 2024

5  out of  5
rating by Mohammad Hossain
"They're awesome and special Thanks to Teylor and She is very helpful"
We responded:
"Thank you, Mohammad, for sharing your experience of working with Taylor in our office! We are truly happy to help with all of your insurance needs! 👍"
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Cary Darrow

August 9, 2024

1  out of  5
rating by Cary Darrow
"It seems to my wife and I when Michele Proietti is not available her staff is left in charge and is beyond arrogant, we just had a horrible experience with the person who claims to be the office manager, we are definitely looking to leave Michele Proietti's State farm as we are the customer and her staff has NO CUSTOMER SERVICE SKILLS"
We responded:
"Appreciate you sharing your feedback of your recent encounter; more importantly, happy that we were able to connect in-person shortly after to address your concerns as it relates to the communication and interaction with my office staff and ultimately review your policies. Your feedback will help to continue to coach, train and develop my team so that we can strive to provide the best customer service. "
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ERIC JOHNSON

August 6, 2024

5  out of  5
rating by ERIC JOHNSON
"Taylor very friendly and thorough during the entire quote process."
We responded:
"Thank you, Eric, for sharing your experience working with Taylor! We appreciate your feedback 😊 "
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Angelo C

July 1, 2024

5  out of  5
rating by Angelo C
"Always very helpful with all my needs.Alicia really helped me shop the best life insurance to fit my needs"
We responded:
"Thank you, Angelo, for sharing your experience with getting a Life insurance plan in place! Glad to hear Alicia was helpful in the process! We appreciate your recommendation! 😊"
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Shaq Watson

June 11, 2024

5  out of  5
rating by Shaq Watson
"Michelle and her team set up my life insurance quick and efficient. 100% refer them to anyone!!"
We responded:
"Thank you, Shaq, for sharing your experience! 😊"
Profile photo of ASHIN VIJAYA VIJAY

ASHIN VIJAYA VIJAY

June 10, 2024

5  out of  5
rating by ASHIN VIJAYA VIJAY
"It is marvelous lobby and very friendly and lovely people are there."
We responded:
"Thank you, Sugata, for commenting on your experience! We appreciate you - Welcome! 😊 "
Profile photo of Tony Boles

Tony Boles

May 30, 2024

5  out of  5
rating by Tony Boles
"I worked with Shrell who is very professional and very knowledgeable as she helped me really understand the different types of life insurances that are available, as I didn’t have much knowledge of them, but she answered all my questions to where I left with just decisions to make. I did get the supplementary health insurance to start as that one was a no brainer. I would highly recommend speaking with her if you have any questions on life insurance."
We responded:
"Thank you, Tony, for sharing your experience working with Shrell in our office!🙌 We're happy to hear she provided you with the information you needed to make an informed decision about those important plans. ✔ Thank you for taking the time to discuss your needs with her! 👍"
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Austin Cobb

May 24, 2024

5  out of  5
rating by Austin Cobb
"This branch has taken good care of me for a few years now. They are very informative if you have any questions and easy to make an appointment with."
We responded:
"Thank you, Austin, for providing your feedback of our office! We're happy to be able to continue to service all of your insurance needs! 🙌 We appreciate your loyalty! 👏😁"
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Anthony Williams

April 16, 2024

5  out of  5
rating by Anthony Williams
"Very nice 👌"
We responded:
"Thank you, Anthony for the 5-Star rating! 🤩"
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Ennis Herd

March 14, 2024

5  out of  5
rating by Ennis Herd
"Megan was very helpful and knowledgeable to help me get my new vehicle added to the policy"
We responded:
"Thank you, Ennis, for sharing your experience working with Megan on adding a vehicle! We're happy to help! 😁"
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Jodi Schultz

January 31, 2024

5  out of  5
rating by Jodi Schultz
"Michele's office is amazing. They are always available to answer any questions or concerns I have no matter how big or small."
We responded:
"Thank you, Jodi, for the wonderful review! We truly appreciate you sharing! 🙌"
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Patrick Fitzgerald

November 24, 2023

5  out of  5
rating by Patrick Fitzgerald
"Megam was responsive, knowledgeable, helpful and patient in getting my issue resolved. She provided exceptional customer service. Yet, her service is just par for this office. Thanks!"
We responded:
"Thank you, Patrick, for taking the time to provide such great feedback! We appreciate you! 🙌"
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Candy Pompey

November 24, 2023

5  out of  5
rating by Candy Pompey
"Megan was very professional and informative!"
We responded:
"Thank you, Candy, for sharing your experience working with Megan! 😁"
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Betty Rocker

November 3, 2023

5  out of  5
rating by Betty Rocker
"I love working with Michele and her team! They are such quick responders, always following up and paying attention to the details. One stand out team member I want to mention is Waltricia, who is so helpful and friendly, always going above and beyond to make sure things get done right. Thank you to the team!"
We responded:
"Thank you, Bree, for the 5-Star recommendation and for sharing your experience working with Waltricia! We're so happy to be able to help you with all of your insurance needs! 🙌"
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Danielle Finkowski

October 30, 2023

5  out of  5
rating by Danielle Finkowski
"I worked with Alicia when updating my account with a replacement vehicle. She was of great help. We communicated through email and her responses were very timely and thorough. Thank you for you great service!"
We responded:
"Thank you, Danielle, for providing your feedback! Glad we were able to assist you in a prompt and efficient manner! Congrats on new wheels! 😊"
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Krystin LeRoy

October 27, 2023

5  out of  5
rating by Krystin LeRoy
"Very quick and helpful service. Called for rental insurance and had it within the end if the phone call and an email. Thank you!"
We responded:
"Thank you Krystin, for sharing your feedback and for the recommendation! 😃"
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Leo Girl

October 26, 2023

5  out of  5
rating by Leo Girl
"My family is moving to the area from out of state (we’re policy holders w/State Farm here & have been very pleased, so wanted to stay w/State Farm there too). Megan was wonderful! Very professional, pleasant, knowledgeable, patient, helpful, thorough & just a joy—Megan really made this process as seamless as possible & made sure to take care of us all around for our insurance needs & in this transition—we are so appreciative! I would highly recommend Megan & this location for your insurance needs! Thank you Megan!"
We responded:
"Thank you for trusting us with this transition! We're so glad we could help make this go smoothly for you and your family; thank you for continuing to keep your trust and tenure in State Farm! We appreciate you taking the time to share your experience of the Michele Proietti Agency, especially of Megan's service! 😍 "
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Denis Kulev

October 20, 2023

5  out of  5
rating by Denis Kulev
"Great customer service."
We responded:
"Thank you, Dennis, for sharing your experience! We value your feedback and appreciate you!👏"
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Rosyln Babb

October 9, 2023

5  out of  5
rating by Rosyln Babb
"Very detailed and efficient. State Farm made it easy for me to conduct my business."
We responded:
"Thank you, Rosyln, for the 5-Star review and taking the time to provide feedback about your experience! 🤩"
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Michelle

August 12, 2023

5  out of  5
rating by Michelle
"Alicia was really helpful, she answered all my questions and made the process very easy."
We responded:
"Michelle! Thank you so much for sharing your experience with our office and working with Alicia! We appreciate it! 🙌 "
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Ryan Griffith

July 26, 2023

5  out of  5
rating by Ryan Griffith
"Lee was very helpful and attentive. She understood what I needed and made this an easy process for me."
We responded:
"Thank you Ryan, for sharing your experience with our office & Lee Ann! 🙌"
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Rosemary B. Laux

June 7, 2023

5  out of  5
rating by Rosemary B. Laux
"Megan was Absolutely Fantastic!!!!!!"
We responded:
"Thank you, Rosemary, for sharing your experience of working with Megan! 🙌"